Privacy policy

Last Updated: June 10, 2026

At Réno-Go Matériaux ("Réno-Go"), we are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, with whom we may share it, how long we retain it, and your rights regarding your personal information.

By using our website or making a purchase, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

Depending on how you use our website and services, we may collect the following personal information.

Information You Provide

·         First and last name;

·         Mailing address;

·         Billing address;

·         Shipping address;

·         Email address;

·         Telephone number;

·         Customer account information;

·         Order history;

·         Quote requests;

·         Communications with our customer service department;

·         Comments or reviews submitted on our website.

Information Collected Automatically

When you browse our website, we may also collect certain technical information, including:

·         IP address;

·         Internet browser;

·         Operating system;

·         Device information;

·         Pages visited;

·         Time spent on the website;

·         Referral source;

·         Information collected through cookies and similar technologies.

Payments

Payments are processed through secure payment providers.

Réno-Go never stores customers' complete credit card numbers.

2. Why We Collect Your Information

We collect only the information necessary to:

·         Process your orders;

·         Confirm payments;

·         Ship your purchases;

·         Provide after-sales service;

·         Respond to your inquiries;

·         Communicate with you regarding your order;

·         Manage your customer account;

·         Prevent fraud;

·         Improve our website;

·         Personalize your shopping experience;

·         Meet our business and legal obligations;

·         Send you promotional offers where you have provided your consent.

We never use your personal information for any other purpose without your consent when such consent is required.

3. Cookies

Our website uses cookies to:

·         Operate the website;

·         Remember your preferences;

·         Analyze website traffic;

·         Improve website performance;

·         Measure the effectiveness of our advertising campaigns;

·         Personalize certain content.

Where your consent is required, you will be asked for it before non-essential cookies are placed on your device.

You may change your cookie preferences at any time through your browser settings or our cookie management tool, where available.

4. Who We Share Your Information With

We do not sell your personal information.

However, we may share your information when necessary to operate our business, including with:

·         Shopify;

·         Payment processors;

·         Shipping carriers;

·         Information technology service providers;

·         Hosting providers;

·         Marketing service providers;

·         Analytics providers.

These service providers may use your personal information only to provide the services requested and must implement appropriate safeguards to protect it.

We may also disclose certain information where required or requested by a competent authority.

5. Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information in order to:

·         Operate the online store;

·         Process payments;

·         Prevent fraud;

·         Improve its services;

·         Maintain transaction security.

Some information may be processed outside Quebec or Canada in accordance with Shopify's policies.

For more information, please consult Shopify's Privacy Policy.

6. Advertising and Analytics

With your consent, where required, we may use tools that allow us to:

·         Measure website usage;

·         Improve our services;

·         Personalize certain advertisements.

Depending on the features used on our online store, these tools may include:

·         Google Analytics;

·         Google Ads;

·         Meta Pixel;

·         Shopify Audiences;

·         Klaviyo.

You may withdraw your consent at any time where this option is available.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to:

·         Provide our products and services;

·         Meet our obligations;

·         Resolve disputes;

·         Prevent fraud;

·         Protect our rights.

When your personal information is no longer required, it is securely deleted or anonymized.

8. Protecting Your Information

We implement reasonable administrative, physical, and technical safeguards to protect your personal information against:

·         Unauthorized access;

·         Loss;

·         Theft;

·         Misuse;

·         Alteration;

·         Disclosure.

Despite our efforts, no computer system can guarantee absolute security.

9. Transfers of Personal Information

Some of our service providers may process your personal information outside Quebec or Canada.

When this occurs, we take reasonable steps to ensure that an appropriate level of protection is maintained.

10. Your Rights

You may:

·         Access the personal information we hold about you;

·         Request correction of inaccurate information;

·         Request deletion of certain information where possible;

·         Withdraw your consent where applicable;

·         Request a copy of certain personal information;

·         Submit a complaint regarding the handling of your personal information.

We will process your request promptly.

11. Automated Decision-Making

Certain technologies used on our website or by our service providers may be used to detect fraudulent activity, protect transactions, or personalize your shopping experience.

Réno-Go does not make decisions producing significant legal effects concerning you solely on the basis of automated processing.

12. Minors

Our products and services are intended for the general public.

We do not knowingly collect personal information from children where parental or guardian consent is required.

If you believe that a child has improperly provided us with personal information, please contact us so that we may delete it.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as those terms may be defined under applicable privacy legislation) the personal information of individuals under the age of 16.

13. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.

The most current version will always be available on our website and will indicate its effective date.

15. Privacy Officer

Réno-Go has designated a Privacy Officer responsible for the protection of personal information.

If you have any questions, requests for access, correction, deletion, or complaints regarding your personal information, please contact us:

Réno-Go Matériaux
8888 Boulevard du Quartier
Brossard, Quebec J4Y 3K6
Canada

Email: info@reno-go.ca