Terms of service

Terms and Conditions

Last Updated: June 9, 2026

This website is operated by Réno-Go Matériaux ("Réno-Go").

By accessing our website, using our services, or placing an order, you agree to these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, and Return Policy, where applicable.

1. Use of the Website

You must use this website only for lawful purposes.

You may not use the website in any manner that could compromise its security, interfere with its operation, infringe upon the rights of Réno-Go or third parties, or transmit false, fraudulent, malicious, or unauthorized content.

We reserve the right to suspend or deny access to the website, close a customer account, or cancel an order if we believe that your use violates these Terms and Conditions.

2. Products and Availability

We make every reasonable effort to present our products, specifications, dimensions, colours, finishes, pricing, and availability as accurately as possible.

Despite these efforts, certain information may vary due to display settings, manufacturing variations, supplier updates, or technical errors.

All products are offered subject to availability.

We reserve the right to modify, replace, limit, or discontinue any product at any time without prior notice.

Colours, textures, and finishes may differ slightly from those shown on the website.

3. Images and Renderings

Images displayed on our website may include photographs, staged settings, 3D renderings, or visuals created or enhanced using design software or artificial intelligence.

These images are provided for illustrative purposes only to help customers visualize the products.

The technical specifications provided on each product page—including dimensions, materials, finishes, certifications, included accessories, and installation instructions—shall always prevail over any images.

4. Pricing and Payment

All prices are displayed in Canadian dollars (CAD), unless otherwise stated.

Prices are subject to change without notice.

The applicable price is the one displayed at the time your order is confirmed, subject to the correction of any obvious pricing errors.

Applicable taxes, shipping charges, and any other fees are calculated and displayed before you confirm your order.

Payments are processed securely through Shopify or authorized payment providers.

Réno-Go never stores customers' complete credit card information.

5. Orders

By placing an order, you confirm that the information you provide is accurate, complete, and up to date.

An order is considered received once you receive an order confirmation email.

We reserve the right to refuse, modify, or cancel any order, including in cases involving:

· Pricing errors;

· Inventory errors;

· Invalid shipping addresses;

· Payment issues;

· Suspected fraud;

· Delivery limitations; or

· Any other circumstance beyond our reasonable control.

If an order must be modified or cancelled, we will contact you as soon as reasonably possible.

Delivery terms are described in our Shipping Policy.

6. Cancellations, Returns and Refunds

Cancellations, returns, exchanges, and refunds are governed by our Return Policy.

Certain orders—including special orders, custom products, cut-to-size materials, clearance items, and products that have already been prepared, shipped, or picked up—may not be eligible for cancellation, return, or exchange.

7. Warranties

Certain products may be covered by a manufacturer's warranty.

Unless otherwise specified, these warranties generally do not cover damage resulting from improper installation, misuse, inadequate maintenance, product modification, or abnormal wear and tear.

Nothing in these Terms and Conditions limits the rights or warranties to which you are entitled as a consumer.

8. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Certain information may be shared with Shopify and service providers involved in processing orders, payments, deliveries, or customer communications.

9. Shopify

Our online store is powered by Shopify.

All sales are made directly by Réno-Go.

Shopify acts solely as a technology platform provider and is not responsible for the products sold, orders, deliveries, returns, refunds, or customer service provided by Réno-Go.

10. Intellectual Property

All content on this website, including text, photographs, logos, images, graphics, videos, product descriptions, layouts, and other visual elements, is the property of Réno-Go or its respective rights holders.

No content may be reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

11. Errors and Omissions

Although we make every effort to ensure the accuracy of the information on our website, it may occasionally contain errors, inaccuracies, or omissions relating to pricing, descriptions, availability, dimensions, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, update information, or cancel an order if an obvious error is identified.

12. Limitation of Liability

Réno-Go shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the website, inaccurate information, delivery delays, or the use of products purchased through our website.

13. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links are provided solely for your convenience. Réno-Go has no control over these websites and assumes no responsibility for their content, policies, practices, or security.

Your use of third-party websites is at your own risk.