Terms of Use and Privacy Policy

Legal Notice, Terms of Use and Privacy Policy Réno Go Matériaux

1. Introduction

Welcome to the website Réno Go Matériaux (the “Site”), operated by Réno Go Matériaux Inc. (“we”, “our”, or “us”).
By accessing or using this Site, you agree to be bound by these Terms of Use and our Privacy Policy.
If you do not agree with these terms, please do not use our Site.

2. Terms of Use

a. Use of the Site

The Site and its content are provided for informational and commercial purposes only.
You agree to use the Site solely for lawful purposes and in accordance with the applicable laws of Québec and Canada.

b. Accounts and Purchases

If you create an account or make a purchase, you agree to provide accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account.

c. Intellectual Property

All content on the Site including text, logos, images, graphics, icons, videos, and software is the exclusive property of Réno Go Matériaux Inc., or is used under license, including through platforms such as Canva or other authorized visual content providers.
You may not reproduce, distribute, modify, or exploit any part of the Site without prior written authorization.

d. External Links

The Site may contain links to external websites operated by third parties.
We are not responsible for the content or practices of these external sites.
Accessing these links is at your own risk.

e. Limitation of Liability

Réno Go Matériaux Inc. cannot be held liable for any direct, indirect, or consequential damages resulting from the use of the Site, including service interruptions, errors, or data loss.

f. Governing Law

These terms are governed by the laws of the Province of Québec (Canada).
Any dispute arising from these terms shall be submitted to the exclusive jurisdiction of the courts located in the District of Longueuil (Québec).

3. Privacy Policy

a. Collection of Personal Information

We collect personal information that you voluntarily provide to us, including:

  • First and last name
  • Email address and phone number
  • Billing and shipping address
  • Payment information (processed securely through trusted third-party providers such as PayPal)
  • Information submitted through our contact or quote request forms

b. Cookies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content.
You can refuse non-essential cookies through your browser settings or our consent banner.
However, disabling cookies may limit certain functionalities of the Site.

c. Analytics Data

We use analytics tools (e.g., Google Analytics) to understand how the Site is used.
These tools collect information such as your IP address, device type, browser, operating system, pages visited, and time spent.
This data is anonymized and used solely for statistical and improvement purposes.

d. Use of Collected Information

The information we collect is used to:

  • Process your orders and payments;
  • Respond to your inquiries and provide customer support;
  • Improve our products, services, and website content;
  • Send you offers or updates (if you have consented);
  • Comply with legal obligations.

We do not sell or rent your personal information to third parties.
However, some trusted partners (e.g., delivery companies, payment processors, hosting providers) may have access to your data as part of their service to us.
All such partners are contractually required to maintain strict confidentiality.

e. Data Retention and Security

We retain your personal information only as long as necessary for the purposes described above, unless a longer period is required by law.
We implement strict technical and organizational security measures to protect your information from unauthorized access, misuse, or disclosure.

f. Your Rights (Law 25 Québec)

In accordance with Law 25, you have the right to:

  • Access and correct your personal information;
  • Withdraw your consent;
  • Request deletion of your information (“right to be forgotten”);
  • Obtain a copy of your information in a portable format.

To exercise these rights, please contact our Privacy Officer using the contact information below.

g. Privacy Officer

Réno Go Matériaux Inc.
📍 8888 Bd du Quartier, Brossard, QC J4Y 3K6
📞 +1 (450) 659-6151
📧 info@reno-go.ca

h. Changes to the Policy

We reserve the right to modify these Terms or this Privacy Policy at any time.
Changes will take effect upon publication on this page.
Your continued use of the Site constitutes your acceptance of the updated terms.